Director of Product Operations

Product Organization Operations

• Build and maintain operational reporting systems, dashboards, KPIs, and visibility tools across the product organization

• Establish clear ownership structures, RACI frameworks, and decision-making pathways across cross-functional teams

• Create scalable workflows and operational systems that improve accountability, communication, and execution clarity

• Develop reporting rhythms and business reviews that proactively surface risks, bottlenecks, workload constraints, and operational priorities

• Ensure the product organization is supported by strong operational infrastructure, documentation standards, process mapping, and scalable ways of working

• Continuously evaluate and refine systems, tools, and workflows to improve speed, visibility, and organizational effectiveness

• Own and optimize the end-to-end product organization workflow across design, development, technical design, sourcing, production, and product operations

• Drive calendar integrity and ensure seasonal milestones remain on track

• Lead workflow orchestration, launch readiness, and cross-functional operational alignment

• Establish clear communication structures, meeting cadences, and escalation pathways

•  Improve organizational visibility into priorities, risks, dependencies, and decision-making needs

•  Ensure teams are operating proactively rather than reactively

Team Leadership & Accountability

• Build and lead a high-performing product organization grounded in accountability, clarity, ownership, and collaboration

• Elevate leadership capability across the product team through coaching, structure, and, operational discipline

• Strengthen communication and alignment between design, development, sourcing, production, merchandising, and leadership

• Reduce dependency on the founder for day-to-day operational decision-making

• Partner closely with Product Team Operations to ensure smooth executional flow across the organization

• Support hiring, organizational design, and team scaling as the business grows

Product Development Infrastructure

• Lead operational excellence across development, technical design, sourcing, production, and commercialization workflows

• Oversee PLM implementation and adoption across the product organization

• Build scalable systems, tools, and operational processes that support growth while maintaining speed and flexibility

• Improve resource planning, workload management, and operational forecasting

• Drive visibility into costing, timelines, production readiness, and execution risks

• Partner closely with sourcing and production leadership to strengthen vendor and commercialization operations
  

 Design & Innovation Infrastructure

• Build the operational infrastructure that supports best-in-class product creation and innovation

• Create systems and workflows that allow design and innovation teams to move faster and more effectively

• Support preseason development, innovation planning, concept execution, and cross-functional collaboration

• Help protect creative bandwidth by reducing operational friction and improving organizational flow

• Ensure innovation projects are properly resourced, prioritized, and operationalized
  

Founder Support

• Serve as a trusted operational partner to the Co-Founder & Chief of Product & Innovation

• Help organize priorities, route decisions, and surface the right information at the right time

• Protect founder energy by reducing operational burden and decision overload

• Create visibility into the organization without requiring founder involvement in every detail

• Ensure key issues, risks, and opportunities are escalated appropriately

• Help translate founder instinct and vision into clear organizational execution

Scalable Growth Infrastructure

• Help scale and evolve the product organization through its next phase of high-growth expansion.

• Professionalize systems and processes intelligently while preserving creativity, speed, and entrepreneurialism

• Reduce operational chaos and improve organizational efficiency

• Build operational infrastructure capable of supporting increasing category complexity and business scale

• Continuously identify opportunities to improve execution, communication, scalability, and team performance

Who You Are

• 12+ years of experience in apparel product operations, product creation, development operations, or related leadership roles

• Deep understanding of apparel development, sourcing, commercialization, and product creation workflows

• Experience scaling high-growth consumer brands, ideally in founder-led or entrepreneurial environments

• Strong operational and organizational leadership capabilities with proven experience building systems and teams

• Highly product-literate with strong understanding of apparel construction, development, and commercialization processes

• Experienced in PLM implementation and operational process optimization

• Strong emotional intelligence and communication skills

• Able to create structure and accountability without introducing unnecessary bureaucracy

• Comfortable operating in ambiguity and fast-moving environments

• Calm, proactive, solutions-oriented, and highly collaborative

Interested?