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FAQ

SHIPPING

Yes! We’re Canadian at heart, we wouldn’t dream of not shipping to our hometowns!  (Hot tip, sign up to our email newsletter and shipping on your first order is on us!).

We use Canada Post eh! And ship from Victoria, BC, so no customs or duties. Prices are calculated at checkout based on your location and speed of delivery. In the neighbourhood? We offer free pick up from Victoria, email us to arrange a time canada@leftonfriday.comPlease allow one business day to process orders.

Returns are complimentary. Please allow one week for processing once they arrive back to warehouse. 

Absolutely. For all USA orders please shop on our US site

Absolutely. For all UK orders please shop on our US site 

Anything is possible! Email us at sos@leftonfriday.com and we can see what we can do.

If your tracking information shows that your package was delivered, but you have not received it, email us at sos@leftonfriday.com . Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Hit us up fast. If the order hasn’t already been shipped, we can change the shipping address. Once the order has left our distribution center we have limited ability (if any) to change the address. We will only offer a customer a refund once the order has been physically returned to the distribution center.

Orders will ship when all items are available. To ensure faster delivery of your in-stock items, we recommend making two separate orders: one for your pre-order items and one for your in-stock items.

No but we have gift cards.

RETURNS

We will gladly accept your return within 10 days. Heads up, 10 days = from the date delivered to the date it is back in the mail. The product must be in new, unused condition with all the original Left On Friday tags and that handy hygiene sticker must still be attached. Returns that don’t meet the above won’t be refunded. Those are the rules, ladies. Return shipping is complimentary.

We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.

Looking for an exchange? Please place a new order online and have the old order returned for a refund.

Get started here . We’ll take care of you.

Your refund will be credited to your original payment method. Note that it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed.

PRODUCT

Our guides are a great place to start.

FIT GUIDE - Size charts.

WHAT SIZE AM I? - Size insights from other IRL wearers of LOF.

COMPARE STYLES - Styles + fit overview. How much will my bum show? What styles do you recommend for big boobs? What styles do you recommend for maternity?

MIX + MATCH GUIDE - Our favorite topic. Get inspired here.

COLOUR LEGEND - LOF colour in a controlled environment.

Need more TLC, we’re here for you. Book a one-on-one zoom meeting with our LOF concierge here. Hit us up on the chatbot or email us sos@leftonfriday.com.

Easy - machine wash, cold water and line dry or if you’re in a rush to catch the next wave, our suits are dyer friendly. Washing it post activity helps prolong the life/colour/fit of the suit.

Lots. Just take care of it. That means machine washing it straight away after every chlorine/pool swim and hanging it to dry. Chlorine is hard on lycra and limits the life of any suit #facts. Do your best to not let your suit sit in a locker or swim bag for more than a few hours. Listen, if you swim 3 plus times a week (good on you) - it will last a few months, just given the impact chlorine naturally has on lycra this is unavoidable.

Yes and we hope you do – sun protection is important! If you get sunscreen on your suit, machine wash it. If for some reason it doesn’t come out, try soaking your suit in a mix of water + baking soda, then machine wash, this should do the trick. *Hot tip, our fabric mill let us know that some sunscreens contain avobenzone, an oil soluble ingredient that has a high chance of staining - all fabric, including LOF suits. So all in all, sunscreen yes, just be careful around avobenzone.

LOF suits are designed in Vancouver, BC, Canada, and produced in California and Taiwan with Italian fabric.

Great question.

Fewer, better quality, very dependable products is what we stand for and create. We make the suit that works for all your needs, literally from surfing all day to happy hour and is engineered to be long-lasting. We think if you can depend on one suit for sun, fun, and sweat, rather than tons of cheap disposable swimsuits, then the environment is better off. We also use recyclable packaging and yell at people that don’t recycle.

We’re not sure either, but you can email us and we'll do our best to get her into the right size. Alternatively, give her a gift card and let her choose.

CONTACT US

We’d love to connect! Here are all the ways to get in touch.