HOW DO I REACH YOU GUYS? IN CASE, YOU KNOW, QUESTIONS?
WHO CAN I TALK TO ABOUT PR, WHOLESALE & PARTNERSHIP IDEAS?
WHAT’S YOUR RETURN POLICY?
We will gladly accept your return within 10 days. Heads up, 10 days = from the date the order delivered to the date it is back in the mail. Product must be in new, unused condition with all the original Left on Friday tags and that brief liner sticker must still be attached. Returns that don’t meet the above won’t be refunded. Those are the rules ladies.
We reserve the right to refuse a refund if product is damaged, excessively dirty, or missing tags/stickers.
Looking for an exchange? Please place a new order online and have the old order returned.
HOW DO I INITIATE A RETURN THOUGH?
Easy peasy, go here.
HOW DO I GET MY REFUND?
Pretty straightforward, your refund will be credited to your original payment method. *Please note it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed.
Yes! Please, we’re Canadian at heart, we wouldn’t dream of not shipping to our hometowns! (Hot tip, sign up to our email newsletter and shipping on your first order is on us!).
We use Canada Post eh! And ship from Victoria, BC, so no customs or duties. Prices are calculated at checkout based on your location and speed of delivery. In the neighbourhood? We offer free pick up from Victoria, email us to arrange a time email@example.com. Please allow one business day to process orders.
Returns are complimentary. Please allow one week for processing once they arrive back to warehouse.
As expected postal services are super busy, please plan for shipping delays.
Wanting your package by Dec 24th?
Please allow for one business day to process your order. Below are estimated shipping dates to major hubs specified by Canada Post. Please account for some added days if you are shipping to a rural area.
|Last day to place order before noon.|
|Next Day||Dec 21|
DO YOU SHIP TO THE US?
Absolutely. For all USA orders please shop on our US site.
DO YOU SHIP TO OUTSIDE OF NORTH AMERICA?
Anything is possible! Email us at Canada@leftonfriday.com and we can see what we can do.
I NEED HELP FINDING THE RIGHT FIT!!!
WHAT IS THE BEST WAY TO CARE FOR MY LOF SUIT?
Easy - machine wash, cold water and line dry or if you’re in a rush to catch the next wave, our suits are dyer friendly. Just remember Mother Earth loves you more if you avoid the dryer and your suit will last longer. Washing it post activity helps prolong the life/color/fit of the suit.
HOW MANY LAPS WILL MY LOF SUIT LAST?
Lots. Just take care of it. That means machine washing it straight away after every chlorine/pool swim and hanging it to dry. Chlorine is hard on lycra and limits the life of any suit #facts. Do your best to not let your suit sit in a locker or swim bag for more than a few hours. Listen, if you swim 3 plus times a week (good on you) - it will last a few months, just given the impact chlorine naturally has on lycra this is unavoidable.
CAN I WEAR SUNSCREEN WITH MY SUIT?
Yes and we hope you do; sun protection is important! If you get sunscreen on your suit, machine wash it. If for some reason it doesn’t come out, try soaking your suit in a mix of water + baking soda, then machine wash, this should do the trick. *Hot tip, our fabric mill let us know that some sunscreens contain avobenzone, an oil soluble ingredient has a high chance of staining - all fabric, including LOF suits. So all in all, sunscreen yes, just be careful around avobenzone.
WHERE ARE THE LOF SUITS DESIGNED AND MANUFACTURED?
LOF suits are designed in Vancouver, BC, Canada, and produced in California with Italian fabric.
WHAT IS YOUR STANCE ON SUSTAINABILITY?
Fewer, better quality, very dependable products is what we stand for and create. We make the suit that works for all your needs, from surfing all day to happy hour and is engineered to be long-lasting. We think if you can depend on one suit for sun, fun, and sweat, rather than tons of cheap disposable swimsuits, then the environment is better off. We also use recyclable packaging and yell at people that don’t recycle.
WHAT SIZE IS MY GIRLFRIEND?
We don't know. Email us and we'll do our best to get her into the right size. Alternatively, give her a gift card and let her choose.
DO YOU OFFER GIFT WRAP?
Oh not yet, but SUCH A GOOD IDEA. We’re working on it!! But, we do have gift cards!!!
WE’D LOVE TO CONNECT!
Love our suits and want to tell us about it? Disappointed in our suits and want to tell us about it? Want to know when we’ll make a swimsuit in hot pink? Need a recommendation for where to get the best margarita in Maui? The best cliff jump near Vancouver? Or best hike in LA? Reach out firstname.lastname@example.org.