LOF Surfing

FAQ

You have questions and we have answers.

You have questions and we have answers.

Product

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I need help finding the right fit!

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Our guides are a great place to start.

FIT GUIDE - Size charts.

WHAT SIZE AM I? - Size insights from other IRL wearers of LOF.

COMPARE STYLES - Styles + fit overview. How much will my bum show? What styles do you recommend for big boobs? What styles do you recommend for maternity?

MIX + MATCH GUIDE - Our favourite topic. Get inspired here.

COLOUR LEGEND - LOF colour in a controlled environment.

Need more TLC, we’re here for you. Book a one-on-one virtual appointment with an LOF Concierge here. Hit us up on the chatbot or email us sos@leftonfriday.com.

Do your tops/one-pieces have padding?

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Our suits are made from our Smoothing Dream Fabric™ and are lined for privacy - so while the seamless construction does not allow for cups or inserts, the correct fit should have you feeling comfortably compressed, providing great coverage, and of course an amazing fit.

How do I remove the hygiene sticker?

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If the hygiene sticker leaves a residue after removing, we've got you! This can happen sometimes from humidity due to transport conditions. You can use a bit of rubbing alcohol on a cotton pad or a damp cloth and rub against the residue to remove. Follow-up with a rinse in cold water and then a machine wash (on cold, with like fabrics). This is a safe remedy and won't impact the integrity of the fabric/garment. If you have any issues with this, please reach out to our team and we'll help you out.

What is the best way to care for my LOF suit?

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Easy - machine wash, cold water and line dry. Avoid drying your suit in direct sunlight. If you’re in a rush to catch the next wave, our suits are dryer friendly. We recommend washing suits post activity to prolong the life/colour/fit of the suit.

If you're swimming in a pool or hot tub, get your suit wet before jumping in! Chlorine clings to dry suits so getting it wet with fresh water ahead of time will help preserve the fabric. When you're done swimming your laps, rinse immediately and follow-up with a good wash in the machine.

How many laps will my LOF suit last?

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Lots. Just take care of it. That means machine washing it straight away after every chlorine/pool swim and hanging it to dry. Chlorine is hard on lycra and limits the life of any suit #facts. Chlorine also clings to dry suits, so getting your suit wet with fresh water before diving in can help preserve the fabric. Do your best to not let your suit sit in a locker or swim bag for more than a few hours. Listen, if you swim 3 plus times a week (good on you) - it will last a few months. Given the impact chlorine naturally has on lycra, this is unavoidable.

Keep whites white

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Just like other whites ... wash whites with whites to keep them bright. Also, colour migration is real, so don't let whites sit wet with other colours.

Can I wear sunscreen with my suit?

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Yes and we hope you do – sun protection is important! If you get sunscreen on your suit, machine wash it. If for some reason it doesn’t come out, try soaking your suit in a mix of water + baking soda, then machine wash, this should do the trick.

*Hot tip, our fabric mill let us know that sunscreens that are oil-based have a high chance of staining - all fabric, including LOF suits. This is why it's important to wash your suits after each wear.

Where are LOF suits designed and manufactured?

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LOF suits are designed in Vancouver, BC, Canada, and produced in California and Taiwan with Italian fabric.

What is your stance on sustainability?

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Great question. Fewer, better quality, very dependable products is what we stand for and create. We make the suit that works for all your needs, literally from surfing all day to happy hour and is engineered to be long-lasting. We think if you can depend on one suit for sun, fun, and sweat, rather than tons of cheap disposable swimsuits, then the environment is better off. We also use recyclable packaging and yell at people that don’t recycle.

What size is my girlfriend?

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We’re not sure either, but you can email us and we'll do our best to get her into the right size. Alternatively, give her a gift card and let her choose.

Orders

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When will my order ship?

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Orders are shipped out from Victoria, BC, Monday - Friday, and take at least one business day to process. You can expect your order to ship out the day after it was placed. All orders placed on Friday will be processed on Monday.

For Priority orders, if placed before 11am PST, it will ship out same day.

I've ordered a pre-order item, now what?

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Orders will ship when all items are available. To ensure faster delivery of your in-stock items, we recommend making two separate orders: one for your pre-order items and one for your in-stock items.

Can I make changes to my order?

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Our team works quickly to get your order out and changes cannot be made once the order is placed. Forgot to add a cover-up to your order? We offer free standard shipping on all orders so you can place a new one with ease.

Shipping

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Shipping Options

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We use Canada Post, eh! And ship from Victoria, BC, so no customs or duties. Prices are calculated at checkout based on your location and speed of delivery. Please note that Canada Post does not ship on weekends or holidays so your quoted delivery days are business days only, from the time of fulfillment.

In Toronto or Muskoka? Shop with us IRL at one of our summer stores! You can purchase items online to pick-up in-store by using the codes below at checkout. Orders take ~1 week to arrive in-store and our team will contact you when available. 

For shipping to Toronto (46 Ossington Ave.) use code TORONTOSHIP at checkout. 

For shipping to Muskoka (2 James Bartleman Way), use code MUSKOKASHIP at checkout. 

We also offer in-person try-ons at Victoria showroom, by appointment only. Book your complimentary fit consult here.

Do you ship to USA?

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Absolutely. For all USA orders please shop on our US site.

Do you ship to outside of North America?

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Left On Friday is now in Australia! Shop online at leftonfriday.com.au or in-person at Happy Melon.

We offer international shipping to the UK - all orders must go through our US website. Customers pay for shipping and import fee/customs. All UK sales are final.

Find us on Moda Operandi for all other international shipments.

How do I track my order?

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You will receive a shipping confirmation once your order is shipped out that will contain a tracking number so you can track your LOF right to your door!

Please note that all orders take at least one business day to process. Shipping times at checkout are estimates only and cannot be guaranteed, as carrier delays can sometimes occur.

Lost or Stolen Packages?

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If your tracking information shows that your package was delivered, but you have not received it, email us at sos@leftonfriday.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Can I update my shipping address?

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Our team works quickly to get your orders out and changes cannot be made once your order is placed. We will ship to the address entered at checkout.

Returns & Exchanges

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What’s your return policy?

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*Note: All promotional items are final sale, no refunds/exchanges.

Returns and exchanges can be made within 21 days from the date your order is delivered. If you are returning for a refund, a $15 processing fee per order will be deducted from your refund due. We offer a one time complimentary exchange or return for a store credit, at no additional cost. Exchange orders are sent via standard Canada Post shipping.

All product must be in new, unused condition with all the original Left On Friday tags and that handy hygiene sticker must still be attached. We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.

Is there a return fee?

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If you are returning for a refund, a $15 processing fee per order will be deducted from your refund due. If multiple returns/exchanges are generated on the same order, the return fee will be applied to each return order.

How do I initiate a return/exchange?

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Get started with our returns process . We’ll take care of you.

How do I get my refund?

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Your refund will be credited to your original payment method, less the $15 return processing fee. Note that it may take 5-7 business days for our warehouse to receive and process your refund. You will receive an email once your refund has been processed. Once your return label is generated, tracking information will be emailed to you.

I have items to return from multiple orders, now what?

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We recommend generating a separate return label for each order and mailing back returns separately. This helps our warehouse team with ensuring your returns are processed as quickly as possible once received!

Contact Us

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Contact Us

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We’d love to connect! Here are all the ways to get in touch.

Have a nice swim

Have a nice swim

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