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WHAT’S YOUR RETURN POLICY?

*Note: All promotional items are final sale, no refunds/exchanges.

Returns and exchanges can be made within 21 days from the date your order is delivered. If you are returning for a refund, a $15 processing fee per order will be deducted from your refund due. We offer a one time complimentary exchange or return for a store credit, at no additional cost. Exchange orders are sent via standard Canada Post shipping.

All product must be in new, unused condition with all the original Left On Friday tags and that handy hygiene sticker must still be attached. We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.

HOW DO I INITIATE A RETURN THOUGH?

For a return label, just click here.  We’ll take care of you.

HOW DO I GET MY REFUND?

Pretty straightforward, your refund will be credited to your original payment method, less the $15 processing fee.  Please allow our team 5-7 business days to process your return. You will receive an email confirmation once your return is complete.

DO YOU SHIP TO CANADA? 

Yes! We’re Canadian at heart, we wouldn’t dream of not shipping to our hometowns! 

We use Canada Post eh! And ship from Victoria, BC, so no customs or duties for Canadian orders. Prices are calculated at checkout based on your location and speed of delivery. Please note that Canada Post does not ship on weekends or holidays so your quoted delivery days are business days only, from the time of fulfillment.

In Toronto or Muskoka? Shop with us IRL at one of our summer stores! You can purchase items online to pick-up in-store by using the codes below at checkout. Orders take ~1 week to arrive in-store and our team will contact you when available. 

For shipping to Toronto (46 Ossington Ave.) use code TORONTOSHIP at checkout. For shipping to Muskoka (2 James Bartleman Way), use code MUSKOKASHIP at checkout. 

We also offer in-person try-ons at Victoria showroom, by appointment only. Book your complimentary fit consult here.

DO YOU SHIP TO THE US?

Absolutely. For all USA orders please shop on our US site.

DO YOU SHIP TO OUTSIDE OF NORTH AMERICA?

Left On Friday is now in Australia! Shop online at leftonfriday.com.au or in-person at Happy Melon.

We offer international shipping to the UK - all orders must go through our US website   

LOST OR STOLEN PACKAGES?

If your tracking information shows that your package was delivered, but you have not received it, email us at canada@leftonfriday.com. NOTE: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

WRONG SHIPPING ADDRESS?

Hit us up fast. If the order hasn’t already been shipped, we can change the shipping address. Once the order has left our distribution center we have limited ability (if any) to change the address. If the package is lost in the vortex of the postal system there will most likely be a delay and fingers crossed the package makes it to you. We will only offer a customer a refund once the order has been physically returned to the distribution center.